Whitsunday Crane Hire privacy policy

LAST UPDATED OCTOBER 2026

Who we are

Whitsunday Crane Hire (ABN 36 610 847 489) provides crane hire, rigging, dogman and transport services across the Whitsunday region from our yard at Lot 11/1678 Shute Harbour Road, Cannon Valley QLD 4800. In this policy, "we", "us" and "our" means Whitsunday Crane Hire.

We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how you can access or correct it.

What we collect

We only collect the information we need to quote, plan and carry out your job, and to run our business. This may include:

• Your name, company, phone number, email and postal address
• The site address and details about the job, such as the load, access and dates
• Photos, plans or documents you send us about the lift
• Billing and payment details needed to invoice you
• Records of our communication with you, such as emails and call notes

For people who work with us or apply for work, we may also collect licence and induction details. We do not ask for sensitive information unless it is needed for the job, for example a site induction, and you agree to provide it.

How we collect it

Most information comes straight from you, when you call or email us, fill in the quote form on our website, meet us for a site check, or book a job. Sometimes it comes from someone acting for you, such as your builder or site manager.

Why we use it

We use your information to:

• Respond to your enquiry and prepare a quote
• Carry out site checks and prepare lift plans and Safe Work Method Statements
• Book, carry out and follow up on your job
• Invoice you and manage our accounts
• Meet our safety, insurance, legal and ISO certification obligations

We will not use your information for unrelated marketing, and we do not sell or rent personal information to anyone.

Who we share it with

We only share your information when it is needed to do the job or required by law. This may include:

• Our crew and any subcontractors working on your job
• Site owners, principal contractors or mine sites where the work is taking place
• Our accountants, insurers and IT and software providers
• Government agencies or regulators when the law requires it

Anyone we share information with is expected to keep it confidential and use it only for that purpose.

Our website

Our quote form is provided by JotForm. Information you enter is sent to us through JotForm and stored on their servers, which may be outside Australia. Our contact page shows a Google map, and our site uses Google Fonts. These services may receive your IP address and browser details when the page loads.

Our website may use cookies and analytics tools, such as Google Analytics, to understand how people use the site. This information is not used to identify you. You can block or delete cookies in your browser settings.

Overseas disclosure

Some of the software providers we use, including our website form provider, may store information on servers outside Australia, such as in the United States. We choose reputable providers and take reasonable steps to make sure your information is handled securely.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Records are kept in secure systems with access limited to people who need it. When we no longer need information, and are not required by law to keep it, we securely delete or destroy it.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below and we will respond within a reasonable time, usually 30 days. There is no charge to ask, and we will explain if there is a legal reason we cannot give you access.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to fix it. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us